Frequently asked questions.

How do I create my account?

Fill in the sign-up form. Our team then reviews your account; you receive an e-mail as soon as it is approved.

How long does it take to open my account?

As soon as our team confirms your payment — often the same day. You then receive your paid invoice and access details by e-mail.

Do I need to buy hardware?

No. A computer or tablet at the counter and the waiters’ phones are enough. A thermal printer is recommended for receipts.

How do I add my menu?

You create your categories and products from the admin area. On request, we help you with the first entry.

What is the venue code?

It is your restaurant’s identifier, given after sign-up. It opens your waiters’ PIN screen.

Can I use it in English?

Yes, each user chooses French or English.

How do waiters sign in?

With their PIN, on your venue’s screen, from the browser or the installed app.

Can a waiter cancel an order?

Yes, until the counter validates it. After validation, only an authorised person at the counter can act.

What if the customer is not registered?

The waiter can create them while ordering. With no choice, the sale goes to the “walk-in customer”.

Does stock go down automatically?

Yes, on sale, in the relevant counter’s stock.

Can I have several counters?

Yes, depending on your plan. Each counter has its own stock and cash.

What if the internet goes down?

The app needs a connection to record sales. A backup mobile connection is enough.

What currency am I billed in?

In US dollars (USD).

Is there a trial period?

No: the account opens as soon as the first payment is confirmed. Write to us for a demo before you commit.

How is my invoice marked as paid?

Once our team has checked receipt. A declaration alone is not enough.

Where are my invoices?

In the “Subscription” area of your admin and by e-mail, as PDF.

Can I stop?

Yes. Write to us; the subscription is not renewed at the next due date.

Can other restaurants see my data?

No. Each venue sees only its own data; separation is enforced by the database.

Are passwords protected?

Yes, passwords and PINs are hashed and never sent in clear by e-mail.

Can I back up my data?

Yes, from the admin area, in one click.

What happens to my data if I am suspended?

It is kept. Access returns once the account is settled.

Who can access what?

Each role has its rights: the owner decides who sees reports, cash or stock.